Kvosin Downtown Hotel
Reykjavik
Beoordelingen
Lovely rooms, great location in the heart of Reykjavík, and a delightful bonus round of "Parking Credit Roulette" at checkout. Their own email cheerfully promises: "we can provide a credit towards your parking cost" via a "Parka Spons" once you're paying in the Parka app, just visit reception for validation. Reception's response? A confident "that doesn't exist, that's a lie." Bold strategy, considering it's their own marketing copy. I've paid upward of a thousand dollars to stay here, so watching someone dig in their heels over what amounts to a few dollars of parking credit was almost impressive in its commitment. Icelandic hospitality is usually legendary; this was more of a legendary plot twist. Rooms are nice enough to keep this at 3 stars rather than lower, but maybe train the front desk on what your own emails say before calling guests liars.
While there was a number of construction projects going on during our stay, which started earlier than I would have liked, the rooms were very nice though the lights took a minute to figure out. The thing that made this place great was the staff. The blonde Romanian lady at the desk, who's name escapes me, was always cheerful and helpful with whatever we needed. With staff like that the construction wasn't even all so bad.
We had a lovely stay at the hotel. The staff was wonderful. The rooms were clean, nicely done and comfortable. The balcony was a great touch. We highly recommended Kvosin.
Great hotel. Very nice with spacious rooms and they were impeccably clean. The views were great from the large deck. The front desk team provided truly exceptional, personalized service that stood out among all the hotels we visited this week. The morning breakfasts were very nice bonus. FYI the evening bar area was not open during our stay but they had beer and wine available.
There are many choices for a hotel stay in Reykjavík. We are so grateful to have chosen the Kvosin Hotel. Our room was spotless, spacious, well appointed, and comfortable. We chose the “bigger room” category and found the kitchenette a welcome surprise. Fantastic location for accessing attractions and food in town and also for transportation options. “Bus stop 1” is just a few steps away and serves as a pickup location for most tours as well as easy airport transportation via Flybus. However, the absolute best part about our stay here was the staff. Alena, Martin, Ana Maria, and their coworkers were just delightful. Not once were we made to feel like a request was bothersome. They genuinely cared that we had the best experience possible in their country. Iceland is a land of incredible beauty, but it is the way people treated us that will keep us coming back and we will not consider staying anywhere else but with our friends at the Kvosin.
